# The evaluation list is forms, queries, coaching, and assignment · Learn it in 5 minutes

- The WEM quality list names call, screen, and digital-channel transcription capture, real-time call and desktop monitoring, flexible evaluation form creation, query, coaching packages, and automated evaluation assignment.
- The same list ends with pre-built CRM integration for Salesforce, Zendesk, Oracle, and ServiceNow. That is a quality-page list. It is not a promise that every floor bought every name.

## Sources and go deeper

- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.