# The evaluation list is forms, queries, coaching, and assignment · Quiz

- Flexible evaluation forms are
- Transcription capture on that list includes
- Automated evaluation assignment is
- The CRM names on this quality list are
- Naming a CRM here means the floor bought it. True or false?

## Sources and go deeper

- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.