# Monitoring and coaching are on the quality pages · Quiz

- Real-time desktop monitoring is
- Flagging a supervisor for coaching is
- Competency-based routing is a sentence on
- Personalized assistance is
- Pasting that routing sentence into the skill tab is

## Sources and go deeper

- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.
- [Quality management](https://www.five9.com/products/capabilities/call-center-quality-management-monitoring-tools). vendor. last checked 2026-10.