Analytics is a sweep across interactions · Worked example
Quote one percent
Copy one sentence and the page title.
- Do not merge the two percents
The title matches the sentence.
- Channels? Voice, chat, email.
- Word search? Yes.
- Sentiment? Named.
- Which percent? Quote the page.
Sources and go deeper
- Workforce engagement management. vendor. last checked 2026-10.
- Quality management. vendor. last checked 2026-10.
- confirm. The WEM page says 100 percent of captured interactions and 100 percent call transcription. The quality page says up to 100 percent. This lesson does not merge them. last checked 2026-10.