Performance views are dashboards, wallboards, and KPIs · Learn it in 5 minutes

Quality management and analytics · advanced · 12 min full read

The WEM page lists performance management separately from quality and from analytics: role-based customizable dashboards, customizable KPIs and metrics, real-time performance visibility, data from external sources, wallboards, and gamification.

Use the performance nouns the page printed
Leave unread PDF claims out

A wallboard is not a standard report, and gamification is not a disposition. The page names them. It does not define a formula for a KPI. The analytics PDF downloaded in this check did not yield readable sentences, so no retention month and no chart-count is taken from it.

Sources and go deeper

Workforce engagement management. vendor. last checked 2026-10.
confirm. A Five9 Analytics PDF downloaded in this check did not yield readable sentences. No retention period or visualization count is taken from it. last checked 2026-10.