# Agents can read evaluations without a second story · Quiz

- Evaluations in Plus are
- Shift bidding inside the CRM is
- Encrypted storage of recordings and screens is
- This lesson restates notice and consent law. True or false?
- A second system of record for the same evaluation is

## Sources and go deeper

- [Agent Desktop](https://www.five9.com/platform/self-service-and-engagement/agent-desktop). vendor. last checked 2026-10.
- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.
- confirm. Notice and consent are not re-quoted in this chapter. The license page was not the source opened for these lessons. last checked 2026-10.