# Plus and a prebuilt adapter share a technology story · Learn it in 5 minutes

- The desktop page says that whether you deploy Agent Desktop Plus or a pre-built CRM integration, you get the same underlying technology. It also describes the Agent Desktop Toolkit as REST APIs, reference UIs, and other tools to embed agent functionality in a custom CRM or another CRM.
- Same technology is not the same screen. Plus is the Five9 screen. A prebuilt integration is the CRM screen. The toolkit is how you embed. Say which of the three you are looking at.

## Sources and go deeper

- [Agent Desktop](https://www.five9.com/platform/self-service-and-engagement/agent-desktop). vendor. last checked 2026-10.