# Workforce tools can show up inside the CRM · Worked example

- Mark voice, WFO, and the WFM card as bought or unknown.
- Unknown is allowed
- Nothing was assumed.

## Sources and go deeper

- [Agent Desktop](https://www.five9.com/platform/self-service-and-engagement/agent-desktop). vendor. last checked 2026-10.
- [Workforce management](https://www.five9.com/platform/insights-and-analytics/workforce-management). vendor. last checked 2026-10.
- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.