# Workforce tools can show up inside the CRM · Quiz

- Shift bidding inside the CRM is named on
- The WFM pre-built card read for this lesson names
- The quality CRM list adds
- Voice adapter present means the WFO connector is present. True or false?
- Embedding WFM in the CRM is

## Sources and go deeper

- [Agent Desktop](https://www.five9.com/platform/self-service-and-engagement/agent-desktop). vendor. last checked 2026-10.
- [Workforce management](https://www.five9.com/platform/insights-and-analytics/workforce-management). vendor. last checked 2026-10.
- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.