Salesforce and ServiceNow are names until the admin page opens · Ecosystem

Glossary. Call log: A report with filters. A July 2026 community article describes about 60 days unless retention is extended. Call log filters

Sister technologies. Statistics and Reporting web services. Two different API names. A wallboard and a standard report are different pipes. APIs and SDKs

Config. It is a named pre-built integration. Stop.

Troubleshooting. This chapter did not read that release table. Delete the name.

Cross-platform bridge. A mapping to another PBX or contact center is a teaching bridge. It is not an import button.

Future hook. The guide's cloud endpoint stays unset. Confirm before relying on a dated catalog or a case-study number.

Sources and go deeper