Ecosystem · practice · 12 min full read
An integration map for this chapter is the API list turned sideways: CTI, Configuration, Reporting, Statistics, Web2Campaign, CRM SDK, and Web Connectors, plus the prebuilt CRM names and the UC names. REST is the access sentence for agents, administrators, supervisors, and reporting users.
Web Connectors and the CRM SDK are both on that list and they are not the same row. A connector that opens a page and an SDK you build against are different objects. The map labels both. It does not invent payloads.