Interview prompts

Generic study answers. Not a person's work history.

• What do you build before an outbound campaign? Skill groups, user profiles, users, contact fields, lists, dispositions, and campaign profiles. Then the campaign.
• Which builds add IVR scripts on the planning roadmap? Inbound and autodial.
• What is a Five9 domain? The tenant boundary. Lists and skills do not leak into the next domain.
• Does Five9 use CUCM partitions? Not in the admin model this lab cites. The boundary is the domain. Mapping partitions to anything is a teaching bridge.
• Who can be in a skill group? Users with the agent or supervisor role. A user can be in more than one skill, and a campaign can have more than one skill.
• How many campaign profiles can a campaign use at once? One. A profile can still be reused by several campaigns. Assign it in Advanced mode.
• What can a campaign profile override? Defaults such as the ANI. Workflow rules can swap the profile.
• What happens if an inbound campaign is stopped? It does not answer. Callers can hear busy.
• Name the three campaign types. Inbound, outbound, and autodial. Blended is how you staff, not a fourth type.
• What is list penetration? The default walk: the first number on every record, then the next.
• What is vertical list dialing? The dialer finishes the numbers on one record before it moves on.
• What does a final disposition do to the other numbers on a record? It stops them for that campaign.
• Name the dialing modes on the product pages. Preview, progressive, power, predictive, and manual touch.
• How does the outbound page describe progressive? One customer call per available agent.
• Why will you not state a numeric abandon default? The defaults page warns if Max Abandoned Call Percentage changes. It does not give this lab a percent worth repeating.
• What abandon windows does the defaults page describe? A US rolling 30 days and a UK window of 24 hours, set with a Five9 representative.
• What does TCPA manual touch block? Paste and drag. The agent types the external number. Dial enables when it matches. Preview timeout sets Not Ready and does not auto-dial.
• Which permission allows skipping records in TCPA manual touch? User Can Skip Contact Records in TCPA Manual Touch.
• Name four IVR modules. Play, Menu, If/Else, and Skill Transfer are in the modules chapter, among others.
• Where does a Skill Transfer with no skill go? The community article says the Default queue.
• Are call variables historical? No. Enable reporting before the calls you need. Apply to All Dispositions skips custom dispositions.
• Who can run standard reports? A user with the Reporting role and at least one reporting permission.
• Why is a matrix a bad CSV? The reporting article treats matrix as a layout, not a direct CSV export.
• How long is the call log, per the July 2026 article? About 60 days unless retention is extended. Audio follows a different clock.
• How long does the retention page keep VCC audio? The sooner of 30 days, a successful SFTP or FTP offload, or the contract.
• How long are DIDs kept after a domain closes? 90 days. A disabled domain itself is 120 days after closure.
• Name two API families without guessing SOAP versus REST. Reporting Web Services and Statistics Web Services. The overview also says REST. The transport per family stays unconfirmed here.
• What is the default codec? G.711, described as uncompressed. DNS SRV is preferred for SIP targets.
• Which TLS versions matter? TLS 1.2 is required. TLS 1.1 is not supported. TLS 1.3 inbound ciphers are listed.
• Is satellite a supported agent path? No. Cellular and 5G are not supported either. One-way latency should stay under 150 ms.
• What does the E911 data sheet say you dial? 911 directly, with no prefix, and a dispatchable location. The partner named is RedSky.
• What does MyE911 history show an org admin? Time, user, number, location, recording, and the SIP invite.
• Is a campaign-profile ANI the same as Certified Caller? No. Certified Caller is the STIR/SHAKEN program associated with FCC and CRTC.
• What is on the WEM product page? Workforce management, quality, analytics, surveys, recording, and a Verint partnership.
• Does this lab name GenAI Studio's default model? No. The page describes an engine-agnostic studio and names Agent Assist summaries as an early consumer.
• What credential will you not invent? An administrator exam code. IVA Sales Certified is a partner sales badge: 5 modules, 20 questions, 80 percent.