# IVR notes

- Module names follow the IVR Administrator's Guide.
- A Skill Transfer with no skill is described as the Default queue in the community article.
- This file is not a VCC import.
- Independent, free, learning-only student project. Trademarks belong to their owners. Not affiliated or endorsed. Contact https://cyphermonkeylabs.com/#contact. Nothing is sold.

## Sources and go deeper

- [Planning your implementation](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/intro/planning-your-implementation.htm). vendor. last checked 2026-10.
- [Technical requirements PDF](https://documentation-be.five9.com/bundle/five9-technical-requirements/raw/resource/enus/five9-technical-requirements.pdf). vendor. last checked 2026-10.
- [IANA service names and port numbers](https://www.iana.org/assignments/service-names-port-numbers/service-names-port-numbers.xhtml). ports. last checked 2026-10.
- [RFC 3261, SIP: Session Initiation Protocol](https://www.rfc-editor.org/rfc/rfc3261). rfc. last checked 2026-10.
- [Interactive voice response](https://en.wikipedia.org/wiki/Interactive_voice_response). wikipedia. last checked 2026-10.