# Roles on the floor

- The same person is not every role. Agents take contacts. Supervisors can sit in skill groups with agents. Administrators configure the domain. Reporting is its own permission: standard reports do not appear without the Reporting role and at least one reporting permission.
- Administrator permissions are finer than the job title. Editing call variables, for example, depends on 'User Can Edit Call Variables' on the administrator role. Skipping a permission looks like a missing feature.
- Separate agent, supervisor, admin, and reporting
- Name one fine-grained admin permission

## Sources and go deeper

- [Skill groups](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/_ch-skill-groups.htm). vendor. last checked 2026-10.
- [Generating standard reports](https://community.five9.com/s/article/Reporting-I-Generating-Standard-Reports). community. last checked 2026-10.