# User profiles before user accounts

- The planning roadmap says to define user profiles before you add user accounts. A profile is the permission bundle. An account is the person. Creating people first and hoping the default permissions match the job is how reporting and call-variable edits go missing.
- Skill groups then take users who already have the agent or supervisor role. An administrator account is not automatically a member of a queue.
- Create a profile before accounts
- Keep admin rights off the agent profile

## Sources and go deeper

- [Planning your implementation](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/intro/planning-your-implementation.htm). vendor. last checked 2026-10.
- [Skill groups](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/_ch-skill-groups.htm). vendor. last checked 2026-10.