# Skill groups are the queues

- Skill groups organize agent and supervisor users into the queues that belong to campaigns. A user can be in several groups. A campaign can list several groups.
- The same help topic uses two different places for the assignment. Outbound campaigns take skills on the Skills tab. Inbound and autodial campaigns take them on a tab named Outbound Skills. Read that name twice before you decide the tab is missing.
- Use the correct skills tab
- Put one agent in two groups

## Sources and go deeper

- [Skill groups](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/_ch-skill-groups.htm). vendor. last checked 2026-10.