{
  "id": "t02-l07-reason-codes-voicemail-and-what-admin-is-not",
  "title": "Reason codes, voicemail, and what admin is not",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Skill groups",
      "url": "https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/_ch-skill-groups.htm",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "TCPA manual touch",
      "url": "https://community.five9.com/s/article/Administrator-TCPA-Manual-Touch-Dialing-Mode?language=en_US",
      "kind": "community",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Telephone Consumer Protection Act of 1991",
      "url": "https://en.wikipedia.org/wiki/Telephone_Consumer_Protection_Act_of_1991",
      "kind": "wikipedia",
      "status": "ok",
      "lastChecked": "2026-10"
    }
  ]
}