{
  "id": "t03-l03-queue-treatment-is-a-choice-not-a-hope",
  "title": "Queue treatment is a choice, not a hope",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Inbound campaigns",
      "url": "https://documentation.five9.com/bundle/campaign-admin/page/campaign-admin/creating-campaigns/types-of-campaigns/inbound-campaigns.htm",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "IVR modules",
      "url": "https://documentation.five9.com/bundle/ivr-admin/page/ivr-admin/modules/_ch-modules.htm",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Interactive voice response",
      "url": "https://en.wikipedia.org/wiki/Interactive_voice_response",
      "kind": "wikipedia",
      "status": "ok",
      "lastChecked": "2026-10"
    }
  ]
}