{
  "id": "t03-l04-priority-and-service-level",
  "title": "Priority and service level",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Inbound campaigns",
      "url": "https://documentation.five9.com/bundle/campaign-admin/page/campaign-admin/creating-campaigns/types-of-campaigns/inbound-campaigns.htm",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Skill Transfer functions",
      "url": "https://community.five9.com/s/article/Administrator-IVR-Skill-Transfer-Module-Functions-and-Features",
      "kind": "community",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Skill groups",
      "url": "https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/_ch-skill-groups.htm",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "The exact numeric interaction between skill service level and Skill Transfer priority is not stated in the pages this lab quoted.",
      "url": "",
      "kind": "note",
      "status": "confirm",
      "lastChecked": "2026-10"
    }
  ]
}