# Pause before the next call

- Skill Transfer has Pause Before Transfer, in seconds, on the General tab. The default is 0. A value above 0 waits that long after an agent is selected before the call is delivered, so a queue does not slap the next call down instantly.
- The community article says those seconds do not show as On Hold in a report. On Plus applications the caller can sit in a Connecting state. Setting the pause to 0 removes that connecting bar. Do not 'fix' a report by deleting the pause if agents asked for the breath.
- Set pause on purpose
- Do not expect it in the hold column

## Sources and go deeper

- [Pause before transfer](https://community.five9.com/s/article/Administrator-Pause-Before-Transfer?language=en_US). community. last checked 2026-10.
- [Skill Transfer functions](https://community.five9.com/s/article/Administrator-IVR-Skill-Transfer-Module-Functions-and-Features). community. last checked 2026-10.