{
  "id": "t03-l06-pause-before-the-next-call",
  "title": "Pause before the next call",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Pause before transfer",
      "url": "https://community.five9.com/s/article/Administrator-Pause-Before-Transfer?language=en_US",
      "kind": "community",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Skill Transfer functions",
      "url": "https://community.five9.com/s/article/Administrator-IVR-Skill-Transfer-Module-Functions-and-Features",
      "kind": "community",
      "status": "ok",
      "lastChecked": "2026-10"
    }
  ]
}