{
  "id": "t05-l02-progressive-keeps-one-call-per-free-agent",
  "title": "Progressive keeps one call per free agent",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Outbound product page",
      "url": "https://www.five9.com/products/capabilities/outbound-contact-center",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Dialer product page",
      "url": "https://www.five9.com/products/capabilities/dialer-system",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Five9 publishes both 'one customer per available agent' and 'adaptively control dialing pace' for progressive. This lab does not know which sentence the current build implements.",
      "url": "",
      "kind": "note",
      "status": "confirm",
      "lastChecked": "2026-10"
    }
  ]
}