{
  "id": "t05-l04-predictive-fills-idle-time-and-it-can-drop-calls",
  "title": "Predictive fills idle time, and it can drop calls",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Dialer product page",
      "url": "https://www.five9.com/products/capabilities/dialer-system",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Outbound product page",
      "url": "https://www.five9.com/products/capabilities/outbound-contact-center",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Default campaign settings",
      "url": "https://documentation.five9.com/bundle/campaign-admin/page/campaign-admin/configuring-campaigns/configuring-dialing-modes/default-campaign-settings.htm",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Dialing modes live testing",
      "url": "https://community.five9.com/s/article/Administrator-Campaign-Dialing-Modes-and-Live-Testing-Results",
      "kind": "community",
      "status": "ok",
      "lastChecked": "2026-10",
      "note": "Community test notes. Wording inside the article is not uniform."
    },
    {
      "label": "The exact throttle curve is not specified on the default-settings page. The community test article disagrees with itself about an instant drop to 1:1.",
      "url": "",
      "kind": "note",
      "status": "confirm",
      "lastChecked": "2026-10"
    }
  ]
}