{
  "id": "t06-l06-digital-and-voice-share-the-person",
  "title": "Digital and voice share the person",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Outbound product page",
      "url": "https://www.five9.com/products/capabilities/outbound-contact-center",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Agent Desktop",
      "url": "https://www.five9.com/products/capabilities/agent-desktop",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Technical requirements PDF",
      "url": "https://documentation-be.five9.com/bundle/five9-technical-requirements/raw/resource/enus/five9-technical-requirements.pdf",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10",
      "note": "Fetched for this lab in October 2026. Re-read before you buy hardware or open a firewall."
    }
  ]
}