# A skill is a queue with people in it

- A skill group holds users who have the agent or supervisor role. Campaigns point at one or more groups. The people, not the name, determine who can receive the contact.
- Service level, voicemail, greetings, and a message to the group are all on the skill topic. A skill with no members is a label.
- Staff the skill
- Set a service level you can explain

## Sources and go deeper

- [Skill groups](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/_ch-skill-groups.htm). vendor. last checked 2026-10.