{
  "id": "t08-l01-a-skill-is-a-queue-with-people-in-it",
  "title": "A skill is a queue with people in it",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Skill groups",
      "url": "https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/_ch-skill-groups.htm",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    }
  ]
}