{
  "id": "t08-l04-skill-level-versus-list-order",
  "title": "Skill level versus list order",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Skill Transfer functions",
      "url": "https://community.five9.com/s/article/Administrator-IVR-Skill-Transfer-Module-Functions-and-Features",
      "kind": "community",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "The article names the option. The exact screen where an agent's skill level is edited was not quoted in this lab.",
      "url": "",
      "kind": "note",
      "status": "confirm",
      "lastChecked": "2026-10"
    }
  ]
}