{
  "id": "t08-l05-default-is-a-queue-not-a-compliment",
  "title": "Default is a queue, not a compliment",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Skill Transfer functions",
      "url": "https://community.five9.com/s/article/Administrator-IVR-Skill-Transfer-Module-Functions-and-Features",
      "kind": "community",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Skill groups",
      "url": "https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/_ch-skill-groups.htm",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    }
  ]
}