{
  "id": "t09-l03-transcription-and-assist-are-features-you-turn-o",
  "title": "Transcription and assist are features you turn on",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Five9 Engage",
      "url": "https://www.five9.com/platform/self-service-and-engagement",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "GenAI Studio",
      "url": "https://www.five9.com/products/capabilities/gen-ai-studio",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "GenAI Studio is described as engine-agnostic. This lab does not name the default model for a new domain.",
      "url": "",
      "kind": "note",
      "status": "confirm",
      "lastChecked": "2026-10"
    }
  ]
}