{
  "id": "t09-l07-the-desktop-review",
  "title": "The desktop review",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Agent Desktop",
      "url": "https://www.five9.com/products/capabilities/agent-desktop",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Technical requirements PDF",
      "url": "https://documentation-be.five9.com/bundle/five9-technical-requirements/raw/resource/enus/five9-technical-requirements.pdf",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10",
      "note": "Fetched for this lab in October 2026. Re-read before you buy hardware or open a firewall."
    },
    {
      "label": "IANA service names and port numbers",
      "url": "https://www.iana.org/assignments/service-names-port-numbers/service-names-port-numbers.xhtml",
      "kind": "ports",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "RFC 3261, SIP: Session Initiation Protocol",
      "url": "https://www.rfc-editor.org/rfc/rfc3261",
      "kind": "rfc",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "RFC 8446, TLS 1.3",
      "url": "https://www.rfc-editor.org/rfc/rfc8446",
      "kind": "rfc",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "RFC 6455, The WebSocket Protocol",
      "url": "https://www.rfc-editor.org/rfc/rfc6455",
      "kind": "rfc",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "RFC 1918, private internet addresses",
      "url": "https://www.rfc-editor.org/rfc/rfc1918",
      "kind": "rfc",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "RFC 4787, NAT behavior for UDP",
      "url": "https://www.rfc-editor.org/rfc/rfc4787",
      "kind": "rfc",
      "status": "ok",
      "lastChecked": "2026-10"
    }
  ]
}