{
  "id": "t10-l03-quality-management-listens-on-purpose",
  "title": "Quality management listens on purpose",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Workforce engagement management",
      "url": "https://www.five9.com/products/capabilities/workforce-optimization",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Agent Desktop",
      "url": "https://www.five9.com/products/capabilities/agent-desktop",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "End user license agreement",
      "url": "https://www.five9.com/legal/end-user-license-agreement",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    }
  ]
}