# Prompts are a production change

- A prompt library in GenAI Studio is production configuration. Changing a summary prompt changes what agents and customers are told. The page says you can test with call data and control output. A change without a test is how a policy you do not have gets spoken.
- IVR prompts are a different library. The planning topic has you record those before the script. Swapping a WAV and swapping a GenAI prompt are both releases. Neither belongs in an unreviewed chat message.
- Treat prompt edits as releases
- Test on calls before they go live

## Sources and go deeper

- [GenAI Studio](https://www.five9.com/products/capabilities/gen-ai-studio). vendor. last checked 2026-10.
- [Planning your implementation](https://documentation.five9.com/bundle/basic-admin/page/basic-admin/intro/planning-your-implementation.htm). vendor. last checked 2026-10.
- [Interactive voice response](https://en.wikipedia.org/wiki/Interactive_voice_response). wikipedia. last checked 2026-10.