# The rest of the named CRMs

- Dynamics 365, Zendesk, Oracle, NetSuite, and Epic are in the same Plus adapter list as Salesforce and ServiceNow. The PDF does not give this lab a package number for each of them. Absence of a number here is not absence of an adapter.
- Treat each one as its own guide chapter. A Zendesk pop that fails is not fixed by a Salesforce package upgrade.
- Give each CRM its own chapter
- Do not reuse another product's version

## Sources and go deeper

- [Technical requirements PDF](https://documentation-be.five9.com/bundle/five9-technical-requirements/raw/resource/enus/five9-technical-requirements.pdf). vendor. last checked 2026-10. Fetched for this lab in October 2026. Re-read before you buy hardware or open a firewall.
- [Web adapter requirements](https://documentation.five9.com/bundle/technical-reqs/page/technical-reqs/agent-integrations/web-based-adapters/application-requirements.htm). vendor. last checked 2026-10.