{
  "id": "t12-l07-salesforce-modules-inside-the-ivr",
  "title": "Salesforce modules inside the IVR",
  "checked": "2026-10",
  "sources": [
    {
      "label": "IVR modules",
      "url": "https://documentation.five9.com/bundle/ivr-admin/page/ivr-admin/modules/_ch-modules.htm",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "XML web service IVR example",
      "url": "https://documentation.five9.com/bundle/ivr-admin/page/ivr-admin/examples/creating-ivr-script-xml-web-service-query.htm",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Agent Desktop",
      "url": "https://www.five9.com/products/capabilities/agent-desktop",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Interactive voice response",
      "url": "https://en.wikipedia.org/wiki/Interactive_voice_response",
      "kind": "wikipedia",
      "status": "ok",
      "lastChecked": "2026-10"
    }
  ]
}