{
  "id": "t16-l06-abandon-rate-is-a-regulated-posture",
  "title": "Abandon rate is a regulated posture",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Default campaign settings",
      "url": "https://documentation.five9.com/bundle/campaign-admin/page/campaign-admin/configuring-campaigns/configuring-dialing-modes/default-campaign-settings.htm",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "TCPA manual touch",
      "url": "https://community.five9.com/s/article/Administrator-TCPA-Manual-Touch-Dialing-Mode?language=en_US",
      "kind": "community",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Telephone Consumer Protection Act of 1991",
      "url": "https://en.wikipedia.org/wiki/Telephone_Consumer_Protection_Act_of_1991",
      "kind": "wikipedia",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "This lab does not publish a numeric default for Max Abandoned Call Percentage. The defaults page describes the windows and the warning, not a percent we are willing to repeat.",
      "url": "",
      "kind": "note",
      "status": "confirm",
      "lastChecked": "2026-10"
    }
  ]
}