{
  "id": "t17-l02-workforce-quality-and-the-recording-shelf",
  "title": "Workforce, quality, and the recording shelf",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Workforce engagement management",
      "url": "https://www.five9.com/products/capabilities/workforce-optimization",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "WEM data sheet",
      "url": "https://www.five9.com/resources/data-sheet/five9-wem",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    }
  ]
}