{
  "id": "t17-l03-analytics-and-the-report-that-is-not-a-dashboard",
  "title": "Analytics and the report that is not a dashboard rumor",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Workforce engagement management",
      "url": "https://www.five9.com/products/capabilities/workforce-optimization",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Generating standard reports",
      "url": "https://community.five9.com/s/article/Reporting-I-Generating-Standard-Reports",
      "kind": "community",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "APIs and SDKs",
      "url": "https://www.five9.com/platform/integrations-and-ecosystem/apis-and-sdks",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Automatic call distributor",
      "url": "https://en.wikipedia.org/wiki/Automatic_call_distributor",
      "kind": "wikipedia",
      "status": "ok",
      "lastChecked": "2026-10"
    }
  ]
}