{
  "id": "t17-l04-ai-agents-are-a-handoff-with-a-name",
  "title": "AI agents are a handoff with a name",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Five9 Engage",
      "url": "https://www.five9.com/platform/self-service-and-engagement",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "GenAI Studio",
      "url": "https://www.five9.com/products/capabilities/gen-ai-studio",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Agent Desktop",
      "url": "https://www.five9.com/products/capabilities/agent-desktop",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Interactive voice response",
      "url": "https://en.wikipedia.org/wiki/Interactive_voice_response",
      "kind": "wikipedia",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "GenAI Studio's product page describes an engine-agnostic studio and names Agent Assist summaries as an initial consumer. It does not name a default model for this lab to repeat.",
      "url": "",
      "kind": "note",
      "status": "confirm",
      "lastChecked": "2026-10"
    }
  ]
}