{
  "id": "t17-l05-crm-uc-and-the-desktop-are-three-contracts",
  "title": "CRM, UC, and the desktop are three contracts",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Technical requirements PDF",
      "url": "https://documentation-be.five9.com/bundle/five9-technical-requirements/raw/resource/enus/five9-technical-requirements.pdf",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10",
      "note": "Fetched for this lab in October 2026. Re-read before you buy hardware or open a firewall."
    },
    {
      "label": "APIs and SDKs",
      "url": "https://www.five9.com/platform/integrations-and-ecosystem/apis-and-sdks",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Agent Desktop",
      "url": "https://www.five9.com/products/capabilities/agent-desktop",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    }
  ]
}