# Read the map before you add a box

- Integration maps fail when a logo is enough. Salesforce in the IVR is a module. Salesforce on the desktop is an adapter. Certified Caller is not the ANI. RedSky is not the ITSP. Verint is not automatically your WEM. Studio regions are not Equinix edges.
- Open the ecosystem page, filter the glossary, and check the integration table against whatever you are about to buy. If the row is missing, you do not yet have a citation.
- Check the integration row before you buy
- Split logos that hide two products

## Sources and go deeper

- [APIs and SDKs](https://www.five9.com/platform/integrations-and-ecosystem/apis-and-sdks). vendor. last checked 2026-10.
- [E911 data sheet](https://www.five9.com/sites/default/files/2022-11/Data-sheet-Five9-emergency-services%20%28E911%29.PDF). vendor. last checked 2026-10.
- [Certified Caller](https://www.five9.com/resources/five9_certified_caller). vendor. last checked 2026-10.
- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.
- [Technical requirements PDF](https://documentation-be.five9.com/bundle/five9-technical-requirements/raw/resource/enus/five9-technical-requirements.pdf). vendor. last checked 2026-10. Fetched for this lab in October 2026. Re-read before you buy hardware or open a firewall.
- [ITU-T E.164, international public telecommunication numbering](https://www.itu.int/rec/T-REC-E.164). standard. last checked 2026-10.
- [Enhanced 9-1-1](https://en.wikipedia.org/wiki/Enhanced_9-1-1). wikipedia. last checked 2026-10.
- [Interactive voice response](https://en.wikipedia.org/wiki/Interactive_voice_response). wikipedia. last checked 2026-10.