{
  "id": "t18-l01-university-is-a-catalog-not-a-secret-exam-code",
  "title": "University is a catalog, not a secret exam code",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Five9 University",
      "url": "https://www.five9.com/contact-center-services/training",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Administrator training classes",
      "url": "https://community.five9.com/s/article/Five9-University-Five9-Administrator-Training-Classes?language=en_US",
      "kind": "community",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "University curriculum brief, April 2023",
      "url": "https://www.five9.com/sites/default/files/2023-04/Five9_University_Curriculum_Brief_v5.pdf",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "The curriculum brief is from April 2023. Course lists move. This lab found no public administrator exam code to quote.",
      "url": "",
      "kind": "note",
      "status": "confirm",
      "lastChecked": "2026-10"
    }
  ]
}