# The badge we could verify is a sales badge

- Five9 IVA Sales Certified is a Credly badge. The public badge says five modules and a 20-question final, with a passing mark of 80 percent. The partner blog describes it as a sales certification for partners.
- It is not an engineering credential for VCC administration, IVR build, or dialer design. Passing it does not make someone the person who should change Max Abandoned Call Percentage.
- Describe the sales badge accurately
- Do not use it as an admin license

## Sources and go deeper

- [IVA Sales Certified badge](https://www.credly.com/org/five9/badge/five9-iva-sales-certified). vendor. last checked 2026-10.
- [Partner IVA sales certification](https://www.five9.com/blog/five9-partners-can-now-become-sales-certified-five9-university-partners). vendor. last checked 2026-10.
- [Five9 University](https://www.five9.com/contact-center-services/training). vendor. last checked 2026-10.
- [Interactive voice response](https://en.wikipedia.org/wiki/Interactive_voice_response). wikipedia. last checked 2026-10.
- confirm. Badge details were read from the public Credly page and the partner blog. Confirm the current attempt rules before you depend on them. last checked 2026-10.