{
  "id": "t18-l07-what-this-lab-will-not-pretend-to-be",
  "title": "What this lab will not pretend to be",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Five9 University",
      "url": "https://www.five9.com/contact-center-services/training",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Planning your implementation",
      "url": "https://documentation.five9.com/bundle/basic-admin/page/basic-admin/intro/planning-your-implementation.htm",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    }
  ]
}