{
  "id": "t19-l01-an-acd-distributes-a-skill-group-is-the-five9-qu",
  "title": "An ACD distributes. A skill group is the Five9 queue",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Automatic call distributor",
      "url": "https://en.wikipedia.org/wiki/Automatic_call_distributor",
      "kind": "wikipedia",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Skill groups",
      "url": "https://documentation.five9.com/bundle/basic-admin/page/basic-admin/skill-groups/_ch-skill-groups.htm",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Interactive voice response",
      "url": "https://en.wikipedia.org/wiki/Interactive_voice_response",
      "kind": "wikipedia",
      "status": "ok",
      "lastChecked": "2026-10"
    }
  ]
}