{
  "id": "t20-l05-adherence-is-plan-versus-what-the-person-did",
  "title": "Adherence is plan versus what the person did",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Workforce management",
      "url": "https://www.five9.com/platform/insights-and-analytics/workforce-management",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    }
  ]
}