{
  "id": "t20-l07-native-wem-and-a-partner-path-both-exist",
  "title": "Native WEM and a partner path both exist",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Workforce engagement management",
      "url": "https://www.five9.com/products/capabilities/workforce-optimization",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Workforce management",
      "url": "https://www.five9.com/platform/insights-and-analytics/workforce-management",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "This lab does not know which WEM suite a given customer bought. The WFM CRM card read here names Oracle and ServiceNow, not the longer adapter list.",
      "url": "",
      "kind": "note",
      "status": "confirm",
      "lastChecked": "2026-10"
    }
  ]
}