{
  "id": "t21-l01-quality-management-scores-the-work-on-purpose",
  "title": "Quality management scores the work on purpose",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Workforce engagement management",
      "url": "https://www.five9.com/products/capabilities/workforce-optimization",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "Quality management",
      "url": "https://www.five9.com/products/capabilities/call-center-quality-management-monitoring-tools",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "WEM data sheet",
      "url": "https://www.five9.com/resources/data-sheet/five9-wem",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    }
  ]
}