{
  "id": "t21-l02-the-evaluation-list-is-forms-queries-coaching-an",
  "title": "The evaluation list is forms, queries, coaching, and assignment",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Workforce engagement management",
      "url": "https://www.five9.com/products/capabilities/workforce-optimization",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    }
  ]
}