# Performance views are dashboards, wallboards, and KPIs

- The WEM page lists performance management separately from quality and from analytics: role-based customizable dashboards, customizable KPIs and metrics, real-time performance visibility, data from external sources, wallboards, and gamification.
- A wallboard is not a standard report, and gamification is not a disposition. The page names them. It does not define a formula for a KPI. The analytics PDF downloaded in this check did not yield readable sentences, so no retention month and no chart-count is taken from it.
- Use the performance nouns the page printed
- Leave unread PDF claims out

## Sources and go deeper

- [Workforce engagement management](https://www.five9.com/products/capabilities/workforce-optimization). vendor. last checked 2026-10.
- confirm. A Five9 Analytics PDF downloaded in this check did not yield readable sentences. No retention period or visualization count is taken from it. last checked 2026-10.