{
  "id": "t21-l05-performance-views-are-dashboards-wallboards-and-",
  "title": "Performance views are dashboards, wallboards, and KPIs",
  "checked": "2026-10",
  "sources": [
    {
      "label": "Workforce engagement management",
      "url": "https://www.five9.com/products/capabilities/workforce-optimization",
      "kind": "vendor",
      "status": "ok",
      "lastChecked": "2026-10"
    },
    {
      "label": "A Five9 Analytics PDF downloaded in this check did not yield readable sentences. No retention period or visualization count is taken from it.",
      "url": "",
      "kind": "note",
      "status": "confirm",
      "lastChecked": "2026-10"
    }
  ]
}